Troubleshooting: Error [E990] Recall Manager Is Disabled

When trying to open your Recall Due or Recall Past Due Reports, you may see an [E990] error message like the one below saying that your "Recall Manager is disabled." To be able to view your Recall Due and Past Due Reports, follow the guidelines below.

Important!  Not all E990 errors are the same!  If your message is different from the one below, check out our other articles Troubleshooting: Error [E990] Exception in GetPatients...A key has reached a maximum limit... and Troubleshooting: Error [E990] Exception in GetPatients...A key has reached a maximum limit... or contact our Customer Support team.

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Enabling Recalls to View Your Recall Reports

To view your Recall Reports, recalls must be enabled for your practice:

  • If your practice has never set up Recall Reminders before: Follow the steps in Setting Up Recall Reminders to configure and enable your Recall Reminders.  Then, you'll be able to open and view your Recall Due or Recall Past Due Reports.

  • If your practice set up Recall Reminders in the past but turned them off: Follow the steps in Enabling & Disabling Recall Reminders.  

Warning!  Once you enable Recall Reminders, these reminders will start sending to patients the morning after Yapi's next housekeeping (which usually happens overnight).  If you only want to view your Recall Reports but aren't ready to use your Recall Reminders yet, follow the steps in Enabling & Disabling Recall Reminders to disable your recalls before Yapi's next housekeeping runs.

 

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