NOTE: We recommend getting help from an IT Administrator or technician before attempting any of the procedures described below.
If you are using a virtual machine or emulation software (such as Parallels, VMWare, VirtualBox, Hyper-V, etc.), you may run into some hurdles when implementing a "Shared" network mode for the guest network card.
Typically, in "Shared Mode," the host machine is treated as a gateway/router for the guest virtual machine, resulting in a different subnet and, thereby, broadcast domain than the host. YAPI depends on a specific "discovery broadcast" in order to initiate connection. Traffic between the host machine's network and the virtual network must be permitted, and port forwarding must be configured in order to allow the YAPI client to connect to the practice's server with this configuration.
Please see YAPI Outgoing and Incoming Network Ports for port forwarding information if you plan on allowing YAPI to communicate in Shared Mode.
The easiest solution is to, instead, configure the virtual network card in "Bridged Mode," so that the virtual machine appears as a separate computer from the host on the same office network.
For help configuring Bridged Mode, consult the official documentation for your virtualization software. Here are some popular examples:
In the event that the Virtual Machine Network Card is not configured properly, the YAPI Workstation client will fail to connect.
For recommended virtual workstation specifications, just follow our article regarding physical workstations here.
If you still have further questions, please contact us so we can assist you.