YAPI gives you the flexibility of sending appointment reminders any day of the week or only on business days, whichever works best for you and your patients.  YAPI is automatically set up to send reminders every day, but you can set text reminders to send only on business days.

This article describes how the feature works.  To enable it, see Setting Appointment Reminders to Send Only on Business Days.

Table of Contents

• How Only on Business Days Works
• What If Both Reminders Are Queued Up for the Same Day?
• What If I Still Need Patients to Get Reminders Sooner?
• Related Articles

 

How Only on Business Days Works

Enabling the Only on Business Days setting for Appointment Reminders forces text reminders  scheduled to be sent on any non-business day to send on the previous business day.

For example, without this setting enabled, if your office is closed on Saturdays and Sundays and your patient has an appointment on Monday, a 1-day reminder would send on Sunday.  With Only on Business Days turned on, the reminder sends out Friday instead:

Without Only on Business Days:

Patient Appointment Date	1st Reminder Set to 4 Days Prior	2nd Reminder Set to 1 Day Prior
Monday 10/18	Thursday 10/14	Sunday 10/17

With Only on Business Days Enabled:

Patient Appointment Date	1st Reminder Set to 4 Days Prior	2nd Reminder Set to 1 Day Prior
Monday 10/18	Thursday 10/14	Friday 10/15

YAPI still counts non-business days for all reminders but it takes reminders meant to be sent on non-business days and just sends them out sooner. 

 

Note: Business and non-business days are based on the Office Schedule setting in the Practice tab of YAPI's Global Setup.  To access and edit your Office Schedule, see Editing Your Office Schedule in YAPI.

 

What If Both Reminders Are Queued Up for the Same Day?

Depending on your settings, when using Only on Business Days, two reminders could get queued up to send on the same day.  Luckily, YAPI detects this and only sends out one!

Patient Appointment Date	1st Reminder Set to 3 Days Prior	2nd Reminder Set to 1 Day Prior
Monday 10/18	Friday 10/15	Friday 10/15

 

What If I Still Need Patients to Get Reminders Sooner?

If you're concerned that your patients aren't getting their reminders in time to reschedule, even with Only on Business Days enabled, we recommend adjusting your reminder settings. Instead of setting reminder intervals like these...

...try pushing them back a day:

 

Related Articles

• Setting Appointment Reminders to Only Send on Business Days
• Editing Your Office Schedule in YAPI
• Introduction to Appointment Reminder Setup
• Customizing Appointment Reminders