For YAPI to work properly, your practice's network must be configured with several firewall, antivirus, and web proxy exceptions.  We recommend sending the information below to your Network Administrator or dedicated IT personnel so they can make these adjustments for you:

Firewall

1. Make sure that the appropriate YAPI firewall exceptions were added into the Advanced Settings of Windows Defender Firewall or within any other firewalls that are present like SonicWall and Sophos.

   NOTE: It is highly recommended that any port forwarding in relation to external firewalls be done by the Network Administrator or your practice's primary IT company.

2. Open the following firewall ports:

   80 - HTML

   443- TLS/SSL

   547- SMTP

   18000, 18001, 18003 - YAPI-Proprietary Communication (TCP)

   18002 - YAPI Discovery Broadcast (UDP)

   18800, 18802 - YAPI-to-PMS Communication (TCP)

Antivirus

1. If the server is running an antivirus program such as Norton, McAfee, or Malwarebytes, temporarily disable these programs and restart your YAPI Service to see if the antivirus interacts with any YAPI processes or with POP.

2. White list the following processes on the antivirus program:

   Folders to exclude from scans

   C:\YAPI

   C:\Users\*******\AppData\Local\Practical Dental Solutions\YService

   Processes to exclude from scan

   C:\Users\******\AppData\Local\Practical Dental Solutions\YService\yapipn\yapipn.exe

   C:\Users\*******\AppData\Local\Practical Dental Solutions\YService\YAPIManager.exe

   C:\YAPI\YAPIRuntime.exe

   C:\YAPI\ywprocessor.exe

3. Reenable the antivirus program.

Web Proxy

Add exceptions to your existing proxy configuration so that YAPI can bypass it:

^https?://([A-Za-z0-9.-]*\.)?yapi\.me/

^https?://([A-Za-z0-9.-]*\.)?yapiapp\.io/

^https?://([A-Za-z0-9.-]*\.)?yapicentral\.com/

^https?://([A-Za-z0-9.-]*\.)?smtp.sendgrid.net/