Practice Online Portal - Getting Help
The Get Help Page
To find out more information on how to use POP or any other YAPI resources:
- On the navigation pane, click Get Help.
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The Self Help section contains a link to the YAPI Knowledge Base website, Which houses multiple articles about POP and all other YAPI features.
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The Request Support section contains a link to the Submit a Request page, where you can submit a request for assistance from a YAPI Helpdesk Specialist.
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System Information provides diagnostic information about the current version of YAPI residing on the server of your dental practice. This includes:
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The GUID, which is your Practice ID code
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The YAPI Version currently used on the server
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The Plug-In that is connected to your Practice Management Software
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The Plug-In Version
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The Operating System (OS) of your server
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The User-Agent information pertaining to the internet browser accessing POP and device information
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The Help Bubble
To get quick answers and articles directly from our Knowledge Base:
NOTE: The Help Bubble only shows on desktop.
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Click on the Help Bubble on the bottom left corner of the screen. This is present on all pages of POP.
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Enter a word or phrase into the search bar.
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Clicking on the result to see the article content in the help window. Clicking the original article icon will open the article in a new browser tab.
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Click on the Minimize (_) button on the top right corner of the Help Bubble to dismiss the search bar and return the Help Bubble to its original state.
NOTE: This search feature is directly connected to the Knowledge Base, and search results will auto-populate based on your search query.