Server and Workstation Time for POP and Phone Assistant

Basic Method

YAPI, the Practice Online Portal, and Phone Assistant 2.0 relies on a data streaming service called Pubnub on the server to be able to function correctly. Straying beyond 60 seconds before or after the current time will cause POP to not connect or Phone Assistant to not populate notifications. Typically the easiest way to change the time on the workstation and the server would be to simply click on the time at the bottom right corner of the screen.

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An alternate method would be going through the Control Panel of the workstation.

  1. Search for the Control Panel and select the Set Time and Date option. 

    2019-10-14_11-47-18.png

  2. From the Date and Time window, click on Change Date and Time.

    2019-10-14_11-48-29.png

  3. This will create an additional window where the date and time can be adjusted.

    2019-10-14_11-48-29__1_.png

  4. Once the time has been set, click the OK button, and from the prior window click Apply then the OK button

NOTE: You can also execute the following NTP2.bat on the Server and/or the machine using Phone Assistant 2.0 to adjust the time on the computer. 

Advanced Method

NOTE: It is recommended this method be completed by a Network Administrator.

  1. Open the Task Manager and select the Services tab. Click on Open Services below to bring up Services MMC.

    2019-06-14_13-43-33__1_.png

  2. From the selection, search for the Windows Time service.

    2019-06-14_13-42-04__1_.png

  3. Right-click Windows Time and select Properties. On the Startup Type, confirm it is set to Automatic and make the adjustment if it is not.

    2019-06-14_13-41-16__1_.png

  4. Open CMD as an Administrator, then run the following commands:

    net stop w32time

    w32tm /config /manualpeerlist:pool.ntp.org /syncfromflags:MANUAL

    net start w32time

    2019-06-19_08-06-08__1_.png

  5. After making the adjustments, confirm the time on the bottom right corner of the screen. There will be a delay after applying the command.
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