Phone Assistant 1.0-2.0 Conversion

For a Practice going from Phone Assistant 1.0 to 2.0 or receiving an update prior to the transition, UDP port 3520 will eventually no longer be in use as the default firewall port. With 1.4.531 the default port will be changed to UDP 19001 to utilize Phone Assistant 2.0 by default, but if the Practice is still using the original Phone Assistant the port will need to change to UDP 19000.

The configuration window may not automatically apply the changes pertaining to the UDP ports 19000 and 19001. This will affect whether the Phone Assistant 2.0 system is able to recognize which port it is supposed to be listening to. To circumvent this, a manual edit to the options.xml will be required. 

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  1. Open the YAPI Dashboard.

  2. Click the Tools 2019-10-10_11-11-07.png button on the top of the YAPI Dashboard.

  3. Click on Administrative Tools, then click Utilities.

  4. Click on the Configuration Files option, this will introduce a password pop-up. The password will be "password", all lowercase. 

  5. Within the Configuration Files window, double-click options.xml.

  6. Within the new Edit window, search for "pa2port", then click Search.

  7. The value associated with pa2port is in relation to the port configured to the Phone Assistant. If the port is intended to be UDP 19000 to use the original Phone Assistant, replace the value between the quotes ("19001") with "19000". This can also be accomplished vice-versa, from UDP 19000 to UDP 19001 to revert back to Phone Assistant 2.0. 

  8. Click the Save button after editing. 

  9. Click the Tools 2019-10-10_11-11-07.png button on the top of the YAPI Dashboard.

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  10. Click on Administrative Tools, then click YAPI Service.

  11. Click on Restart Service, this will introduce a password pop-up. The password will be "password", all lowercase.

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  12. A YAPI Restart window will appear, click Yes when ready to proceed with the Service Reset. This will reboot the YAPI Service. 

  13. Reopen the YAPI Dashboard after 3 minutes to confirm connectivity. 

Warning! If a value is misconfigured or if the option.xml is tampered with beyond this edit, YAPI and the YService will not function as intended and can crash at start up.   

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