Phone Assistant 2.0 Failing to Launch (Visual C++)
When Phone Assistant 2.0 fails at startup, this is due to a missing version of Visual C++ that is required for the application to function. Some typical error messages would be similar to the following:
Under this circumstance, it is important to confirm what Visual C++ version is currently installed on the machine using Phone Assistant 2.0.
-
On the Windows Desktop, click the Home button
at the bottom-left corner of the screen. -
Depending on the Windows Operating System used, a brand new window or a pop-up will appear with a list of options. Click on the Control Panel option.
-
Within the Control Panel, click on Programs, or the Programs and Features option. This will populate a list of currently installed programs.
-
From the programs list, search for Microsoft Visual C++. If the version installed is not Visual Studio of a recent year (ex. 2015, 2017, and 2019), the workstation must receive an update. An example of a workstation lacking the update is seen below:
-
If the workstation needs the update, proceed to the latest supported Visual C++ downloads found on the Microsoft Support site.
-
Download and install the latest version of Visual Studio on the workstation. Be sure to consider the bit version of the workstation with x64 being the lowest.
