Troubleshooting: Phone Assistant 2.0 Desktop Icon Is Missing

Important!  In 2021, YAPI stopped supporting Phone Assistant 2.0 due to user experience issues.  If you currently use 2.0, you're welcome to continue using it as long as you like.  If you'd prefer to roll back to the original Phone Assistant, though, contact our Customer Support team and we'll be glad to help.

To use Phone Assistant 2.0, you must either open it manually via the desktop icon each day or set it to start automatically using Windows Task Scheduler.  If you've chosen to open Phone Assistant manually but can't find your desktop shortcut icon, follow the steps below to add it.

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Adding a Phone Assistant Icon to Your Desktop

Note: We strongly recommend enlisting the help of your IT professional to set this up.

If your Phone Assistant desktop shortcut icon has gone missing or you never had one in the first, place, 

  1. Open a File Explorer window by clicking on the File Explorer 2019-11-21_12-32-07.png icon at the bottom of the screen.

  2. At the top of the File Explorer window, enter "C:\Users\*******\AppData\Local\Roaming\YAPI_PHAS\app", replacing ******* with the name of the user that's currently signed into this workstation.  


  3. Scroll down to find PHAS.exe. Right-click on it and select Create Shortcut.  


  4. Once you see the shortcut appear in this list, click and drag it to your desktop.



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