YAPI Pay - Resending Payment Requests
This article shows you how to resend payment requests to patients via YAPI Pay.
NOTE: Payments requests can’t be edited after being submitted so if you need to make any adjustments to the payment request (including adjusting the payment amount or adding/removing attachments), instead of resending the request, cancel the original request and send a new one.
Table of Contents
Resending Payment Requests
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Log in to your Practice Online Portal, then from the navigation pane click YAPI Pay.
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Use the search field to look for the patient. If you need additional filtering options, click Filter to narrow down your search further.
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Click
next to that patient to initiate the resend. 
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Review the contents of the Payment Request to confirm that the information is correct.
Scroll down and click Resend to continue.
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A new pop-up displays confirming the request has been sent. Click Ok to close the window.
You can now see the patient's Latest Activity column has been updated to Request Sent Again.
NOTE: The patient can use the link either from the original text received or the resent text. Both links are the same.