If a patient texts you outside office hours, YAPI automatically creates an alert on your Dashboard so you'll know someone texted while you were out. Below, you'll find out how to recognize this alert and how to read your after-hours messages.
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How After-Hours Messages Work
YAPI considers a text message "after-hours" if it falls outside the office hours configured in Global Setup. These are set up by our Technical Support team during installation but you can change them at any time.
If a text comes in after hours, YAPI adds a flashing lightbulb icon to your Dashboard, letting you know someone messaged you while the office was closed:
By default, After-Hours alerts:
- Are enabled
- Don't include appointment confirmations
If you want to change these settings, see Editing the After-Hours Text Alert Setup. You can also set up after-hours text forwarding to an email or mobile number if you want YAPI to forward text messages to you while you're out.
Viewing After-Hours Messages
To view your after-hours messages, click the flashing lightbulb in your Dashboard. This opens your full Text Message Log with your most recent messages showing at the bottom, making the lightbulb icon disappear.
Note: Messages in the Text Message Log include all incoming and outgoing texts from the last 7 days. There is no separate log for after-hours messages.