At install, YAPI is configured to display a lightbulb alert icon when after-hours text messages arrive and is also set to exclude appointment confirmations texts from after-hours alerts. If you want to change these settings, follow the instructions below. 

To learn more about how after-hours alerts work and to turn on after-hours text forwarding, see Viewing After-Hours Text Messages and Setting Up After-Hours Text Forwarding.

Table of Contents

• Disabling the After-Hours Alert Icon
• Including Appointment Confirmations in After-Hours Alerts
• Related Articles

 

Disabling the After-Hours Alert Icon

If you don't want the After-Hours lightbulb icon to appear on your Dashboard, you can disable it:

1. From the YAPI Dashboard, click Setup & Manage  and select Global Setup.

2. When prompted, enter your YAPI password.

3. In the Global Setup window that pops up, click the CT tab.

4. In the Mobile Text section, deselect Turn on Message Waiting Alert if a message arrives after-hours.

   

 

Including Appointment Confirmations in After-Hours Alerts

If a patient confirms their appointment via text after hours, their response is excluded from After-Hours alerts by default (but still shows in your Text Message Log).  To include the appointment confirmations as texts that will trigger the After-Hours alert lightbulb:

1. From the YAPI Dashboard, click Setup & Manage  and select Global Setup.

2. When prompted, enter your YAPI password.

3. In the Global Setup window that pops up, click the CT tab.

4. In the Mobile Text section, deselect Don't alert when the message is an appointment confirmation.

   

Note: Appointments will still confirm in Dentrix, Open Dental, or Eaglesoft; this setting only affects whether you're alerted to the confirmation text.

 

Related Articles

• Viewing After-Hours Text Messages
• Setting Up After-Hours Text Forwarding