When our Technical Support team installs YAPI, your installer sets a default YAPI password (also known as your Dashboard password or administrative password) and shares it with you. This password gives your team access to the Dashboard's Global Setup and other features in the Dashboard like your recall setup and Quick KPI report. We recommend you set a new password as soon as possible after installation and you can update your password as frequently as you like. To update your YAPI password, follow the steps below.
Note: For this main YAPI password, there isn't an option for individual logins; it's shared by all members of the team. Also, changing this password doesn't affect access to the Practice Online Portal (POP) or the YAPI iPad app. To change passwords for these features, see Resetting Your Practice Online Portal (POP) Account Password and Changing Your YAPI iPad App Password.
Table of Contents
- Changing the YAPI Administrative Password
- Retrieving a Lost YAPI Administrative Password
- Related Articles
Changing the Password
In the YAPI Dashboard, click Setup & Manage and select Global Setup.
Enter your current YAPI password and click OK.
In the window that pops up, navigate to the Options tab.
In the pink Administrator Password section, remove the contents of the Password and Confirm Password boxes and replace with your own password:
Click Save, then OK. You do not need to restart your workstations.
Retrieving a Lost YAPI Administrative Password
Our automatic password retrieval option in YAPI is no longer supported, so if you forgot your YAPI Dashboard password, please reach out to your Customer Support Team at firstname.lastname@example.org.