Changing the Appearance of Message Notifications

With YAPI, you can customize the appearance of message notifications on your workstation to best fit your needs.  For example, you can change the color of incoming messages, where they appear, and how long they stay on your screen.  To learn how, check out the instructions below.

Note: This article discusses how to customize the appearance of your messages.  If you want to change which types of messages you receive on your workstation, see our article Message Filtering instead.

Table of Contents

 

Changing Where Messages Appear

By default, messages appear in the top right corner of your computer's desktop:

Screen_Shot_2022-05-20_at_2.54.05_PM_2.png

To change where your messages appear:

Change_Message_Location.gif

  1. From the YAPI Dashboard, click Setup and Manage Setup_and_Manage.png and select Local Setup.

  2. In the Local Configuration window that pops up, navigate to the pink Options section.

  3. In the Show Messages dropdown menu, select where you want your messages to appear on your desktop: Top-Left, Top-Right, Bottom-Left, Bottom-Right, In the Center of your screen, or Inside YAPI (which displays the message as a bar within the Dashboard itself).

    Screen_Shot_2022-05-20_at_2.29.13_PM_2.png

  4. Click Save.  Your messages will move to the new location as soon as you receive your next message:

    Screen_Shot_2022-05-25_at_2.52.25_PM.png

 

Changing the Length that Messages Stay on Screen

By default, messages disappear from your screen after 10 minutes, but you can keep messages on your screen longer or have them disappear sooner:

Change_Message_Timeout.gif

  1. From the YAPI Dashboard, click Setup and Manage Setup_and_Manage.png and select Local Setup.

  2. In the Local Configuration window that pops up, navigate to the pink Options section.

  3. Select Override global message timeout setting.  Then, next to Remove message after, select how many minutes you want messages to stay on your screen unless you manually close them:

    Screen_Shot_2022-05-20_at_3.18.14_PM.png

  4. Optional: Select Pin mobile messages if you want patient texts and confirmations to never time out.  (This keeps all patient messages on screen until you manually close them).

    Screen_Shot_2022-05-20_at_2.28.47_PM_2_2.png

  5. Click Save.

 

Change Message Color

Note: Messages for providers (check-in notification, ready notifications, and messages sent by the Message to Provider option in the Communication Tower will always display in the provider's color.  To change the color a provider's messages show up in see Changing a Provider's Assigned Color in the Dashboard.

By default, operatory alerts, broadcast messages, and direct messages to your workstation appear in white; patient confirmation texts appear in gray; and patient texts that aren't confirmations appear in orange.  To change the color of messages you receive on your desktop:

Change_Message_Colors.gif

  1. From the YAPI Dashboard, click Setup and Manage Setup_and_Manage.png and select Local Setup.

  2. In the Local Configuration window that pops up, navigate to the purple Sound and Color section.

  3. Click the Configure button next to the type of messages you want to change the color for:

    Screen_Shot_2022-05-20_at_10.29.35_AM_4.png

    • Default Background: Changes the color on your workstation for broadcast messages and messages sent directly to your workstation.
    • Mobile Message Background: Changes the color for texts messages received from patients.
    • Processed Mobile Background: Changes the color of confirmation texts received from patients.

    Note: If you're unable to click the Configure button for Mobile Message Background or Processed Mobile Background, this means your workstation doesn't receive those types of messages.  To enable them, see Setting Option To Receive Patient Communications on Workstations.
  4. Click a color to select it, then click OK.

  5. Optional: Repeat steps 4 and 5 for each type of message you want to change the color for.

  6. Optional: Select Semi-transparent background if you want the color of the message to be slightly transparent:

    Screen_Shot_2022-05-20_at_10.29.35_AM_4_2.png

  7. Click Save.

 

Changing Message Organization (Tiled, Stacked, or Cascaded)

By default, messages are tiled, meaning each new message shows up below the previous one.  To change the way your messages are organized on your desktop:

Change_Message_Org.gif

  1. From the YAPI Dashboard, click Setup and Manage Setup_and_Manage.png and select Local Setup.

  2. In the Local Configuration window that pops up, navigate to the pink Options section and find the Arrange Message Boxes subsection:

    Screen_Shot_2022-05-20_at_2.28.47_PM_2.png

  3. Select the option for how you want your messages to display:

    • Tiled: Each new message shows up below the previous one so all messages can be fully seen at once.

      Screen_Shot_2022-05-20_at_2.59.17_PM_2.png

    • Cascade: Each new message appears on top of the previous message but slightly moved to the side, saving space.

      Screen_Shot_2022-05-20_at_2.57.09_PM_2.png

    • Stack: Each new message appears over top of the previous message and the newest message must be closed or moved to reveal the previous message.

      Screen_Shot_2022-05-20_at_2.57.44_PM_2.png

  4. Click Save.

 

Changing Message Privacy

On your workstation, you can set all messages that aren't check-in and ready notifications to display as private, requiring you to click each message to view its contents.  We recommend this setting for operatories where patients can see your computer screen:

Change_Message_Privacy.gif

  1. From the YAPI Dashboard, click Setup and Manage Setup_and_Manage.png and select Local Setup.

  2. In the Local Configuration window that pops up, navigate to the pink Options section.

  3. Select Show messages as private.  If you want private messages to stay on your screen until you open and read them, also select Don't remove private unopened messages.

    Screen_Shot_2022-05-20_at_2.28.47_PM_2_3.png

  4. Click Save.

 

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