Sending Text Messages with the Practice Online Portal (POP)
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Text messages help you communicate with the patient in a fast and convenient manner. This can be crucial when clarifying patient details, sharing details prior to an appointment, or sending other time-sensitive information. Follow the step-by-step process below to send texts to a patient through the Practice Online Portal (POP).
Table of Contents
Sending a Text Message
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Login to the Practice Online Portal.
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Click on the Patients tab on the left menu of the Practice Online Portal.
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Select the search criteria for the patient by using either their Last Name, Email, or Phone.
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Enter the information of the patient you want to search for in the Search field.
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Search for the patient by clicking on the Magnifying Glass (
) or by pressing enter.
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Click on the row of the patient you searched for. Now you can see information for Becky Applewood, our example patient.
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Select the Text icon (
) to see texting information.
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Text message history for the patient is displayed on this screen. Click the Input Text Here field at the bottom of the page.
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Draft the text message you want to send to the patient.
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Click the Send icon (
) to send the message to the patient. You can press Enter on your keyboard to send the message as well.
The message has now been sent! New messages update in real-time with responses from the patient. To view text message history across your entire practice, visit Viewing Text Message History with the Practice Online Portal.
Related Articles
- Introduction to Text Messages on the Practice Online Portal
- Sending a Mass Text Using POP (Video)
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