If you see an E081 error message when trying to open YAPI, this means that your workstation isn't able to communicate with YAPI on your server.  To troubleshoot, follow the steps below.

Note: You may see a different message from the example below like "Reported error: A socket operation was attempted to an unreachable network" or "Reported error: No connection could be made because the target machine actively refused it."  As long as the error messages starts with "[E081]", proceed with the troubleshooting steps below regardless of what message you see.

Table of Contents

• Step 1: Restarting YAPI on Your Workstation
• Step 2: Checking Your Network Connection
• Step 3: Further Troubleshooting
• Related Articles

 

Step 1: Restarting YAPI on Your Workstation

To start, try closing the YAPI Dashboard on an affected workstation and opening it up again.  If you still see the E081 error, continue on to Step 2: Checking Your Network Connection below.

 

Step 2: Checking Your Network Connection

Note: This step may require the help of your IT professional.

1. From your Windows Start Menu, open the Control Panel.

2. Select Network & Internet, then Network and Sharing Center. 

3. Under your active network, see if the network is listed as a Public, Private, Work, or Home network.

   

   • If your network is listed as PUBLIC: Ask your IT professional to reconfigure your network as private.  For patient security, YAPI can only be used on a private network.

   • If your network is listed as PRIVATE, WORK, or HOME: Close the window and proceed to Step 3: Further Troubleshooting below.

 

Step 3: Further Troubleshooting

Note: This step may require the help of your IT professional.

 

Related Articles

• Restarting Your YAPI Service
• YAPI System & Network Requirements
• YAPI Incoming/Outgoing Firewall Port Requirements