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Hoa Chiang

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Activity overview

Latest activity by Hoa Chiang
  • Hoa Chiang created an article,

    10/27/21 - Scheduled Maintenance

    From 6:00 pm to 8:00 pm PST, YAPI will experience service interruptions while we perform scheduled maintenance.

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  • Hoa Chiang created an article,

    YAPI Pay - Patient Troubleshooting Tips

    There may be times when a patient calls saying they have a problem while trying to make a payment using the YAPI Pay link they received. Use this article to help guide you through what to do when t...

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  • Hoa Chiang created an article,

    Upcoming Changes to your Eaglesoft Integration

    What's happening? A new service account will automatically be created in Eaglesoft with the next YAPI release (coming later this month). This article is to help you understand what's happening so y...

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  • Hoa Chiang created an article,

    Release Notes - October 1, 2021

    Table of Contents Bug Fixes Related Links There are no Practice Dashboard or Practice Online Portal (POP) feature enhancements with this release.  Bug Fixes Open Dental Bugs Resolved POP - Some...

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  • Hoa Chiang created an article,

    Release Notes - October 27, 2021

    Table of Contents Practice Online Portal (POP) - Version 1.12.20 Bug Fixes Related Links   Practice Online Portal (POP) - Version 1.12.20 New Features YAPI Pay: YAPI Pay is now available for al...

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  • Hoa Chiang created an article,

    Edit User Details in POP

    There may be times when you need to update your personal contact information in POP. For example, First or Last Name: There's a typo from when your name was originally added or you've had a name c...

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  • Hoa Chiang created an article,

    YAPI Pay - Voiding Payments

    There may be times when you need to void a patient's payment transaction. For example, the patient has just used the YAPI Pay link to submit a payment but now realized the should have used their HS...

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  • Hoa Chiang created an article,

    YAPI Pay - Refunding Payments

    There may be times when you need to issue a refund to a patient. The following article is intended to show you how to issue a refund using YAPI Pay. It's important to understand when you can cancel...

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  • Hoa Chiang created an article,

    YAPI Pay - Resending Payment Requests

    This article shows you how to resend payment requests to patients via YAPI Pay. NOTE: Payments requests can’t be edited after being submitted so if you need to make any adjustments to the payment ...

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  • Hoa Chiang created an article,

    YAPI Pay - Canceling Payment Requests

    There may be times when you need to cancel a payment request. For example, a request was sent but the patient already mailed in a payment via check. The following article is intended show you how t...

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