Angela Ortner
Activity overview
Latest activity by Angela Ortner-
Angela Ortner created an article, Troubleshooting: YAPI Auto Start Isn't Working
If you've set up YAPI to start up automatically on a workstation each day but you find that the auto start feature isn't working, check out our troubleshooting tips below. Important! This article c...
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Angela Ortner created an article, What Are YAPI Merge Tags?
Merge Tags are simple codes you can place in a form or template to auto-populate patient and practice information. These tags allow you to automatically personalize your emails, texts, postcards, a...
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Angela Ortner created an article, Troubleshooting: Error [E990] Exception in GetPatients...A key has reached a maximum limit...
If you're a PracticeWorks user and see an Error [E990] message like the one below when trying to check in a patient or file patient forms, follow the steps below to troubleshoot. Important! Not al...
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Angela Ortner created an article, Troubleshooting: Error [E990] Exception in GetPatients...Syntax Error
If you see an Error [E990] message like the one below when trying to file patient forms, follow the steps below to troubleshoot. Important! Not all E990 errors are the same! If your message is di...
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Angela Ortner created an article, Troubleshooting: Error [E990] Recall Manager Is Disabled
When trying to open your Recall Due or Recall Past Due Reports, you may see an [E990] error message like the one below saying that your "Recall Manager is disabled." To be able to view your Recall ...
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Angela Ortner created an article, Troubleshooting: "YAPI Autostart Feature Is Not Enabled" Message
When the YAPI Dashboard is first installed on your workstation, you may see a pink "YAPI Autostart Feature Is Not Enabled" message like the one below. This message is just reminding you to set u...
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Angela Ortner created an article, Troubleshooting Errors When Creating Interest Lists
If you're experiencing issues while creating an Interest List in YAPI, check out our troubleshooting steps below by clicking on the issue you're having or the error message you're seeing. Table of ...
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Angela Ortner created an article, Troubleshooting Paperless Forms
If you're experiencing any problems with YAPI's paperless forms, whether it's when a patient is completing their form, when your trying to create or edit a custom form, when you're filing forms awa...
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Angela Ortner created an article, Updating YAPI
In the past, YAPI required a manual update each time a new version was released but now, as long as you're using version 1.4.385 or higher, we do it for you automatically! Below, you'll learn abou...
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Angela Ortner created an article, Sending Forms to Patients
With YAPI's online paperless forms, you can have patients complete all the paperwork they need to before they even get to your office! While YAPI has an automated system for sending new patients t...