Angela Ortner
Activity overview
Latest activity by Angela Ortner-
Angela Ortner created an article, Features in Yapi Leap vs. Yapi Classic
As we move toward creating an even better experience for our practice teams, you'll see more and more features available in our web platform, Yapi Leap. Below, you'll find which new and improved f...
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Angela Ortner created an article, Disabling Your New Patient Welcome Email & Text
Once you start using forms in Yapi Leap, it's important to disable your automated New Patient Welcome in Yapi Classic. Otherwise, new patient forms will continue to appear in your Dashboard's Docu...
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Angela Ortner created an article, Why Do Some Yapi Texts Send from a 5-Digit Number?
You may have noticed that some text messages generated through Yapi are sent from a 5-digit phone number instead of a regular 10-digit one. This is what's called a short code and Yapi uses it for ...
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Angela Ortner created an article, You Just Bought Yapi. Now What?
Hi and welcome! Now that you've purchased Yapi, you'll receive an email to schedule a Kickoff Meeting with a Client Onboarding Manager so they can help you get the implementation process started. B...
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Angela Ortner created an article, Updating Your Billing Address
If you ever need to update your billing address for your Yapi account, you can do so through Yapi's Billing Portal. Just follow the steps below! Table of Contents Updating Your Billing Address Re...
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Angela Ortner created an article, Troubleshooting: Pending Autofiling Problem for Fast Import (Open Dental Users)
If your practice is set up to use Fast Import for auto-filing patient forms and you see a "Pending Autofiling Problem" error when hovering over a patient's status indicator , follow the steps below...
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Angela Ortner created an article, Setting Up an Automated Review Request Email
If you're unable to use Yapi's InstaReview feature because you're outside the US, you can still request online reviews from your patients! Just set up Yapi's Emails on Checkout feature with our pr...
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Angela Ortner created an article, Troubleshooting: "Unable to Preview Document" Error in Dentrix
If you see an "Unable to Preview Document" Error in Dentrix when trying to view Yapi forms, follow the steps below to troubleshoot. Table of Contents Troubleshooting the Issue Step 1: Adjusting ...
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Angela Ortner created an article, Troubleshooting: YAPI Auto Start Isn't Working
If you've set up YAPI to start up automatically on a workstation each day but you find that the auto start feature isn't working, check out our troubleshooting tips below. Important! This article c...
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Angela Ortner created an article, What Are YAPI Merge Tags?
Texting patients using Yapi Leap (our new web app)? 🤔 In that case, looks like you're in the wrong place. Instead, go to the corresponding topic in our Leap Help Center: Dentrix Users | Open Dent...